TERMS AND CONDITIONS

1. Introduction

Welcome to Shiva Export HK Limited By accessing or using our website, products, or services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Business Nature

Shiva Export HK Limited is engaged in the sourcing, manufacturing, and export of natural diamonds. All products are sold strictly for lawful commercial purposes.

3. Product Information

  • All diamonds are described to the best of our knowledge, including size, color, clarity, shape, and quality.
  • Minor variations may occur due to natural characteristics of diamonds.
  • Images are for representation purposes only.

4. Pricing & Payments

  • Prices are quoted in the agreed currency and are subject to change without prior notice.
  • Payments must be made as per the agreed terms before shipment unless otherwise specified in writing.
  • Any bank charges, duties, taxes, or import levies are the buyer’s responsibility.

5. Orders & Confirmation

  • All orders are subject to acceptance and availability.
  • Once an order is confirmed, cancellation or modification is not guaranteed and may incur charges.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to customs clearance, logistics, or unforeseen circumstances.
  • Risk of loss transfers to the buyer once the shipment is handed over to the carrier.
  • We are not responsible for delays caused by third-party logistics providers.

7. Returns & Refunds

  • Returns are accepted only if agreed in writing and subject to inspection.
  • Customized or specially sourced diamonds are non-returnable unless defective.
  • Refunds, if applicable, will be processed after verification.

8. Certifications

Where applicable, diamonds may be accompanied by third-party grading certificates. Certification details are provided as received from the issuing laboratory.

9. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Shiva Exports and may not be used, copied, or reproduced without written permission.

10. Limitation of Liability

Shiva Exports shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

11. Compliance & Ethics

We adhere to responsible sourcing practices and comply with applicable laws, including the Kimberley Process Certification Scheme (KPCS), where applicable.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong , with jurisdiction limited to courts in Hong Kong.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.